Library Life Pulse
By Alterline
What is Library Life Pulse?
Library Life Pulse is a customisable survey designed specifically for academic libraries. It helps you understand the changing needs, behaviours and experiences of your users - and use that insight to drive meaningful change.
Built by higher education specialists, Library Life Pulse provides robust, visual and easy-to-interpret reports that support your strategy, your team and your users.
Whether you run one survey or track progress over time, Pulse supports your long-term goals.
Why it Works
Tailored to your context
Your survey is aligned to your institutional priorities and local needs. Beyond our benchmarked core questions, you choose modules and questions that reflect your strategy and users from digital services to wellbeing or academic support.
01
Student-friendly and accessible
Designed with user experience in mind - our survey is clear, quick to complete, and respectful of participants’ time.
02
Inspires real action
Your report is designed for decision-making. Visual dashboards, clear metrics and priority drivers help your team move from insight to impact.
03
Who is it for?
Our clients
Library Life Pulse is trusted by academic libraries across the UK, North America, Canada, Ireland, South Africa and beyond.
We work closely with:
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Library directors and senior leaders
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Assessment and user experience leads
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Marketing and engagement teams
Our work supports libraries facing:
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Strategic planning with limited time and budget
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The need to demonstrate value to university stakeholders
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Demand for inclusive, student-centred service design
How does it work?
Our professional research team work with you, in a time efficient way, to build a tailored survey which aligns with your current priorities, challenges and users. We will also support all your needs in transitioning to Library Life Pulse if you are currently using an alternative survey tool.
1 Expert Design
We support your promotion efforts and monitor response rates, ensuring strong and representative feedback.
2 Launch
You will receive a visual survey report of your results together with an online dashboard enabling you to explore your user group findings in more depth - ready to inform planning and action. Each year you participate, we also share a community benchmarking report where you’ll see your core question set results compared with those of all the other academic libraries in our Pulse community.
3 Results
What do you get?
Track experience and impact over time
Customised survey with modules and questions
Visual reporting and year-on-year comparisons
A dedicated interactive dashboard to explore your user group findings in more depth
Visualisation of your open-end question results
Benchmark and contextualise your results against other Library benchmarks
Key drivers for improvement identified through our unique ‘opportunity score’ algorithm
Opportunities to learn and share with peers through our Pulse community and annual workshop
What do clients say?
“Just today, I was using our Library Life Pulse data for our Customer Service Excellence award application and a library design award application—highlighting how valuable the insight can be. I am so grateful to have the Library Life Pulse data and can't wait until we run it again and can compare our results”
Sarah Maule
Head of Library Innovation and Planning, Queen Mary University of London
